Frequently Asked Questions
We have compiled the most concerned questions from customers to help you quickly understand our service process
Design Consultation
How to start a design project?
Starting a design project is very simple, just three steps:
- Contact us:Get in touch with us by phone, WeChat or website form
- Needs communication:We will arrange a professional designer to communicate with you within 24 hours to understand your needs, budget and time schedule
- Scheme development:Based on the communication results, we will provide preliminary design proposals and quotations
The entire consultation process is completely free, with no hidden costs.
What types of design services do you provide?
We provide comprehensive commercial space design services:
- Office space design:Modern offices, co-working spaces, executive offices
- Commercial space design:Exhibition halls, stores, catering spaces
- Laboratory design:Biological laboratories, chemical laboratories, clean rooms
- Factory warehouse:Industrial factories, logistics warehouses, production workshops
- Soft decoration design:Furniture matching, decorative陈设, art selection
How are design fees charged?
Our design fees are calculated based on project type and area:
- Office space:80-150 yuan/square meter
- Commercial space:100-200 yuan/square meter
- Laboratory:150-300 yuan/square meter
- Factory warehouse:50-100 yuan/square meter
Specific fees will be adjusted according to project complexity, design depth and other factors. We provide transparent quotations with no hidden fees.
How long is the general design cycle?
The design cycle varies depending on the project scale:
- Small projects(100-500㎡):2-3 weeks
- Medium projects(500-2000㎡):3-6 weeks
- Large projects(2000㎡ above):6-12 weeks
For urgent needs, we can provide expedited services to ensure on-time delivery.
On-site Survey
What do I need to prepare for on-site survey?
To improve survey efficiency, we recommend that you prepare in advance:
- Original drawings:Architectural plans, structural drawings (if any)
- Property rights certificate:House property certificate or rental contract
- Functional requirements:Space usage planning and special requirements
- Budget range:Approximate renovation budget
- Completion time:Expected project completion date
Is on-site survey charged?
Our on-site survey service policy is as follows:
- First survey:Free within Shanghai urban area
- Suburban survey:Appropriate transportation fee based on distance (can be deducted after signing the contract)
- Out-of-city projects:Travel expenses need to be negotiated
All on-site services after signing the contract are free of additional charges.
How long does a survey take?
Survey time depends on the project size:
- Small space(within 100㎡):1-2 hours
- Medium space(100-500㎡):2-3 hours
- Large space(above 500㎡):Half a day to one day
On-site survey includes measurement, photography, communication of requirements and other links, so it is recommended to reserve sufficient time.
Renderings and Schemes
What does the rendering package include?
Our rendering package includes:
- Layout plan:Space planning and furniture layout
- 3D renderings:Stereoscopic effect display of main spaces (3-5 pieces)
- Material samples:Physical or images of main decoration materials
- Design description:Design concept and function description
- Budget estimate:Overall project budget estimation
How many times can renderings be modified?
We provide flexible modification services:
- Standard package:Includes 2 major direction adjustments
- Detail adjustments:Unlimited small adjustments to colors, materials, etc.
- Additional modifications:Large modifications beyond the scope require additional charges
We recommend fully communicating requirements in the early stage to reduce large adjustments in the later stage.
Can I only make renderings?
Yes, we provide separate rendering services:
- Single rendering:800-1500 yuan/piece
- Rendering package:Starting from 3 pieces with discounted price
- VR panorama:Optional value-added service
If you choose our construction services later, the rendering fee can be fully deducted from the project payment.
Construction Management
How long does the construction period take?
The construction period is determined by project type and area:
- Office renovation:30-60 days (approximately 15-20 days per 100㎡)
- Commercial space:45-90 days
- Laboratory:60-120 days
- Factory warehouse:Depends on the degree of transformation
We will specify the construction period in the contract and strictly follow the time nodes.
Can we work normally during construction?
We provide flexible construction plans:
- Partition construction:Can be carried out in sections without affecting other areas
- Night construction:Suitable for commercial spaces that cannot close
- Weekend construction:Minimizing the impact on daily operations
- Full closure:Suitable for large-scale renovation projects
How to supervise quality during construction?
We have established a complete quality supervision system:
- Project manager:Full follow-up and timely problem solving
- Quality inspection personnel:Mandatory inspection at key nodes with inspection reports
- Progress report:Weekly construction progress reports and on-site photos
- Customer supervision:Welcome to inspect the site at any time
- Third-party acceptance:Professional supervision company can be arranged for acceptance
How to handle problems found during construction?
We have a complete problem handling process:
- Immediate stop:Stop work immediately upon finding quality problems for rectification
- Root cause analysis:Identify the cause of the problem and develop a solution
- Responsibility determination:Clarify responsibilities and reasonably bear losses
- Rectification acceptance:Re-acceptance after rectification is completed
- Preventive measures:Establish preventive mechanisms to avoid similar problems
Materials and Furniture
Who purchases the decoration materials?
We provide flexible purchasing methods:
- Full package mode:We are responsible for all material procurement, saving time and effort
- Half package mode:You purchase main materials, we provide auxiliary materials
- Owner-supplied materials:You specify brands and models, we are responsible for construction
All materials have formal invoices and quality guarantees to ensure reliable quality.
What brands of materials do you use?
We have established strategic cooperation with many well-known brands:
- Flooring:Nature, Power Dekor, Der, etc.
- Paint:Nippon, Dulux, Fenlin, etc.
- Panel:Tubao, Moganshan, Millennium Boat, etc.
- Hardware:Hettich, Blum, Grass, etc.
Other brands can also be selected according to your budget and requirements.
Is furniture included in the decoration?
We provide comprehensive furniture solutions:
- Custom furniture:Customized according to space dimensions for perfect fit
- Finished furniture:Recommended cost-effective brand furniture
- Furniture matching:Professional soft decoration designers provide matching schemes
- Furniture procurement:Can purchase on your behalf to enjoy cooperation discounts
Furniture costs can be included in the total budget or settled separately.
Is the price difference between environmentally friendly materials and ordinary materials large?
The price difference of environmentally friendly materials varies by material type:
- Paint:Environmentally friendly paint is 20-30% more expensive than ordinary paint
- Panel:E0 grade panel is 15-25% more expensive than E1 grade
- Floor:The price difference for environmentally friendly flooring is not large, about 10-15%
We strongly recommend using environmentally friendly materials, which are beneficial to health and the environment in the long run.
IT and Low Voltage Engineering
What does low voltage engineering include?
Our low voltage engineering services include:
- Network cabling:Structured cabling, fiber optic networks, wireless coverage
- Telephone system:Program-controlled switches, IP telephone systems
- Monitoring system:Video surveillance, access control systems, attendance systems
- Conference system:Video conferencing, audio systems, projection systems
- Fire protection system:Fire alarm, fire linkage
- Building automation:Intelligent lighting, air conditioning control
What are the standards for network cabling?
We strictly implement international and national standards:
- Cabling standards:ISO/IEC 11801、GB 50311
- Cable selection:Super Category 5, Category 6 or optical fiber
- Testing certification:Using professional testing equipment to issue test reports
- Redundancy design:Reserving 20-30% expansion space
All low voltage engineering projects provide complete as-built drawings and test reports.
How to choose a monitoring system?
The choice of monitoring system needs to consider multiple factors:
- Monitoring points:Determine the number and location of cameras according to security needs
- Clarity:2 million, 4 million or 8 million pixels
- Storage time:Generally recommended to store for 30-90 days
- Special functions:Face recognition, license plate recognition, intelligent analysis, etc.
We will provide the optimal solution according to your actual needs and budget.
What about post-maintenance of IT systems?
We provide comprehensive IT operation and maintenance services:
- Warranty period:All IT equipment provides 1-3 year warranty
- Remote support:Free remote technical support during working hours
- On-site service:Arrive at the scene within 2 hours for major issues
- Regular inspection:Free on-site inspection once a quarter
- Maintenance contract:Annual maintenance contract can be signed to enjoy priority services
Acceptance and After-sales Service
How to conduct project acceptance?
Our acceptance process is divided into multiple stages:
- Hidden works acceptance:Acceptance before closing after completion of water and electricity transformation
- Mid-term acceptance:Acceptance after completion of masonry and wood works
- Final acceptance:Final acceptance after completion of all works
- Environmental testing:Air quality testing with test reports
Construction of the next stage can only proceed after acceptance of the previous stage.
How long is the warranty period?
We provide classified warranty services:
- Basic works:5 years for waterproofing works, 2 years for structural works
- Decoration works:2-year warranty for overall decoration
- Equipment systems:1-3 years for IT equipment and low voltage systems
- Custom furniture:1-2 year warranty
We promise free repair for quality problems within the warranty period.
Do you still provide services after the warranty period?
We continue to provide paid services after the warranty period:
- Repair services:Only charge for materials and labor costs with transparent prices
- Upgrade and transformation:Can carry out local adjustments and upgrades
- Regular maintenance:Provide annual maintenance packages
- Technical support:Lifetime free technical consultation
How to handle after-sales complaints?
We value every customer feedback:
- 24-hour response:Reply within 24 hours after receiving complaints
- 48-hour handling:General problems solved within 48 hours
- Dedicated follow-up:Assign a dedicated person to follow up until the problem is solved
- Satisfaction follow-up:Conduct satisfaction survey after problem solving
Customer satisfaction is our primary goal.
Have other questions?
Our professional team is ready to answer your questions at any time
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